Ⅱ.听下面4段材料，从题中所给的A，B，C三个选项中选出最佳选项。听每段材料前，你将有5秒钟的时间阅读各个小题。听完后，每个小题将给出5秒钟的作答时间。每段材料读两遍。
听第6段材料，回答第6、7小题。
6. Where do the two speakers work?
A. At a store.   B. At a hotel.  C. At a school.
7. Where does the woman come from?
A. Brazil.   B. Australia.   C. Singapore.
听第7段材料，回答第8、9小题。
8. Why did the woman make the phone call?
A. To  change her appointment. 
B. To discuss a business plan.
C. To arrange an exhibition.
9. When are they going to meet?
A. On Wednesday.  B. On Thursday.  C. On Friday.
听第8段材料，回答第10~12小题。
10. Wha t motivates the man to employ local people?
A. To help the local business. 
B. To increase the local employment rate.
C. To reduce the number of workers from other places.
11. What will the man probably do in the future?
A. Set up a new company. 
B. Run a training course.  
C. Lead an easier life.
12. What is the possible relationship between the two speakers?
A. Supplier and customer.  
B. Manage r and secretary. 
C. Interviewer and interviewee.
听第9段材料，完成13~15小题。
13. What  rule should you follow if you want to enter the sports complex?
A. Wear appropriate shoes.
B. Register on the notice board. 
C. Make an appointment  with a coach.
14. H ow much is the buffet?
A.￡4.   B.￡8.   C.￡10.
15. What is the purpose of the announcement?
A. To introduce a playing field.
B. To intr oduce a holiday camp.
C. To introduce  a fruit market.
Ⅲ.听下面一段对话，完成第16至第20五道小题，每小题仅填写一个词。听对话前，你将有20秒钟的时间阅读试题；听完后你将有60秒钟的作答时间。
Custo mer Complaint Form（客户投诉表）
Customer: Thompson Electronics
Problem: A 16.______ delivery:
?Printers ordered: 25 HW 17._______     
?Printers delivered: 25 HW56
Cause: A computer 18.____ problem
Solution（解决方案）:
Post the correct order 19._____ delivery
?Put a $300 20. _____ on the customer’s account

 
听力材料

1. W: What do you think we need to buy for our new kitchen?
M: We’ve got a fridge and a dinner table already. We need some chairs.
2. M: I’d like to stay two nights, please.
W: Do you want full board or half board?
M: What’s the difference?
W: Full board includes all meals, and half board includes just breakfast and dinner.
3. M: Shouldn’t we invite Cathy to the party tonight?
W: Invite Cathy? She is the one who is planning the whole thing.
4. M: Did you say you were driving to town this morning?
W: Yes. I have to draw some money from the bank to pay my bookstore bills.
5. M: What are you working on so hard?
W: An article for the newspaper. If I’m late, it won’t get printed until next week.

Text 6
M: Hi, I am Martin. Are you new here? I haven’t seen you before.
W: Yes, I only started on Monday.
M: Great, so what department are you in?
W: Housekeeping.
M: Oh, yeah, I work in reception.
W: I see. Are you American?
M: No, I am from Sydney, Australia. How about you?
W: I am from Brazil. How long have you been here in Singapore?
M: Nearly 3 years now. I like it here a lot.
W: Me, too.

Text 7
M: Hello, Robert speaking.
W: Hi, it’s Emma. I’m glad you’re there. It’s about our appointment on Wednesday morning. I’m afraid I can’t make it now.
M: Oh, that’s a shame.
W: I’m sorry. There was a change in my business partner’s plan. And Wednesday is the only day she’s able to see me.
M: That’s OK. But we need to find another date.
W: I could manage some time on Thursday. How about you?
M: Sorry, I’ve got an important meeting all day. What about Friday?
W: I’ll go to an exhibition in the morning, but I could come to your office after that.
M: Great! Look forward to seeing you then. Bye!

Text 8
W: John, just a few questions on your motivation. I know you’ve developed your business with local people. What made you do that?
M: Well, I’ve always tried to employ local people to help the local industry. But because we are in a province with little unemployment, I have to use people outside the area, too.
W: What about management style? Are you a hard manager, John?
M: No, I don’t think so. I’ve got a strong character and as a manager I am strong, but when I need to fire people, I give them five or ten more chances.
W: And what’s the future for you? What will keep you going?
M: For business, well, our new vice president joined the company two weeks ago, so I can devote more time to customers and new products, and privately, I’ve decided to improve my quality of life. I am thinking of taking every Wednesday afternoon off. This means I can do some training courses, more relaxing activities.

Text 9
    Welcome to Sherwood Holiday Village. We hope you will enjoy your holiday with us. A sports complex is open from 6:00 am to 9:00 pm, and is available for tennis, badminton and bowling. You can hire equipment for just 4 pounds. Coaching is available at 10 pounds per hour, but you must book in advance. If you enjoy competition, there will be a variety of games throughout the week.
Please write your name on the notice board if you are interested, and if you need something to drink after a game, you can purchase fruit juice, mineral water and other drinks from the bar. Just to remind you that appropriate shoes must be worn in the sports complex.
  Next to the sports complex is a swimming pool. If you want to look your best in the pool, our sport shop has a wide range of designs in swim wear. For good meals, you can go to the Sherwood Restaurant. If you would like to try the buffet, you can have a good meal for just eight pounds.
  If you prefer to eat in, you can purchase food from the mini market. The bread, fresh fruit and vegetables are delivered to the mini market daily.
For all the inquires, please come to the reception desk and we will be glad to assist.

III.
W: Hello, Homer Office Supplies. Can I help you?
M: Yes, it’s Thompson Electronics here. We have an account with you.
W: Oh, yes, how can I help?
M: We’ve just had some printers delivered, but they are the wrong ones.
W: Oh, dear, I do apologize for the mistake.
M: I don’t know how you could have got it wrong. We order from you all the time.
W: I know, but unfortunately, we’ve been having a problem with our computer system.
M: Well, how can we sort this out?
W: Could you bear with me a moment, please? Ah, yes, I have the order here. You want 25 HW3C56 printers. Is that correct?
M: Yes, that’s right. But you’ve sent us 25 HW56 instead.
W: I see. I will sort it out right away, and we will post the order special delivery.
M: Thanks.
W: I will put a 300 dollar credit on your account, to make up for the inconvenience as well. Is that alright?
M: Oh, that’s very nice. Thanks.

1~5 CBACA
6~10 BAACA
11~15 CCABB
16. wrong 17. 3C56/3c56 18. system  19. special  20. credit