心直口快？注意办公室语言那些禁忌
BBC(2023年8月28日)
我们都曾有过这样的经历：在办公室大声嚷嚷，然后立刻感到后悔。如果是企业老总，类似过失则会损害企业的声誉和股票价值；如果是员工之间说错话， 或是说了太多不该说的，可能会让彼此感觉尴尬，伤害同事关系，甚至可能让整个办公室气氛紧张。
领英影响力人物本周探讨了这个问题。他们讨论了哪些话是经理绝不能说的、哪些私人信息最好不要在办公室公开，以及应注意回避哪些对业务不利的流行语。
以下是他们的一些看法：
Likeable Local公司首席执行官大卫·克尔彭（David Kerpen）
克尔彭记得，有一次他在电话上让一位员工态度更友好一点，那之后他感到很郁闷。“我说的话并不重，但问题出在说话的方式。我是当着其他同事的面这么说的，”他在一则题为“老板决不可以说的17件事”的帖子中写道。
他写道， “作为领导，必须敏锐地认识到一点，即整个团队都在看着他。领导说的话都会被放大，因为他是领导。”
克尔彭让一些企业管理者列出领导绝不可说的几件事。其中包括：
- “我是老板。”：没有人愿意为一家不尊重员工贡献和人格的公司工作。如果你的员工想奉命行事，还不如参军。除非是在军队，请不要摆领导架子。
- “你怎么回事？ ”：当员工犯错误时，老板很容易产生挫败感，但是这句话直接质疑了员工的能力，不仅意味着员工存在严重的缺点，还表示你对他的能力已完全失去信任。那样只会让情况每况愈下。
- “这只是一个小客户/一笔小生意。”：示意员工区别对待大客户和小客户是一个严重的错误。这不仅会严重影响公司的客户服务，你的员工还会为此争抢重要客户。
- “你做得还可以。 ”：当员工要求得到反馈时，不要只是说他们做得还可以。要求反馈是员工有潜力的标志，说明他们希望成长，改变，提高……只是告诉他“你做得还可以”而不给出改善的建议，就错失了让员工成长的良机。
Advanced Performance Institute的首席执行官伯纳德·马尔（Bernard Marr）
与同事分享不该分享的东西可能将你置于不利处境，甚至可能使你的事业遭遇挫败，马尔写道。“虽然和同事开开玩笑是件好事，但一定要意识到界限在哪里。”他在一则题为“注意！那些不可与同事分享的事情”的帖子中写道。
“我不是鼓励大家做只会工作的机器人，完全不向他人展示自己的个性，”他写道。但是，他建议保持谨慎。马尔列出了10件不可与同事分享的事情。其中包括：
不要在工作中讨论金钱，不论是你的具体收入，还是你买房、买车或购买新电子设备花了多少钱。谈论金钱可能会带来嫉妒、憎恶等负面情绪。你的感情生活也应该与办公室保持距离。“
你的感情生活可能非常好，也可能非常糟糕。不过，请不要在工作时向他人透露细节。”
另一个禁区：讨论宗教。“有宗教信仰是件好事。但要记住，很多战争的起因都是宗教争端。”
Accretive Solutions首席执行官理查德·A·莫兰（Richard A Moran）
商界充斥着流行语，它们“矫揉造作又被极度滥用，令人感到乏味无聊”，但我们需要担心的并不是这些词，莫兰在他的帖子“商界最令人惧怕的3个词”中写道。
“某些词语像闪烁的红色警示灯一样立刻抓住我们的注意力。”它们经常被使用，而且似乎并没有什么危害，但是一听到这些词，我们会停下手上的事情。”莫兰写道。
令人惧怕的三个词语之一：不幸的是（unfortunately）
“这个词语太过吸引注意力，以至于一段信息中它会成为最显眼的词语。我们很清楚这意味着坏事要来了。对求职者来说，这意味着被企业冷酷地拒绝，不论你的履历多么完美，不论申请人数有多少。”莫兰写道。
这个词汇还用在其他令人不快的语境。“当它出现在企业内部邮件中，这就意味着裁员，或者其他不好的变化。它也可能意味着卡布奇诺咖啡机坏了，或者公司的按摩师生病休假。这个词总是意味着下面要讲一个坏消息。”
他写道，“但不幸的是，‘不幸的是’这个词的使用频率实在太高了。”
（责编：郱书）
Don’t say this at work
We’ve all been there: you’ve said something out loud at work and immediately regretted it. For chief executives, gaffes can damage a company’s reputation and hurt its stock value. For everyone else, saying the wrong thing to colleagues — or revealing too much information— can be embarrassing, hurt relationships or send nervous shivers through the office.
It’s a topic LinkedIn Influencers weighed in on this week, touching on the things a manager should never say, private information best kept to yourself in the office and the defeating business buzzwords one should avoid.
Here’s what some of them had to say:
David Kerpen, Chief Executive Officer at Likeable Local
Kerpen recalls a time when he felt horrible after telling an employee to be friendlier on the phone. “It wasn't so much that I had said it — it was how I said it, in front of other employees,” he wrote in his post 17 Things The Boss Should Never Say.
“Leaders must be sensitive to the fact that the whole team is looking up to them. Everything the boss says is magnified because it's the boss saying it,” Kerpen wrote.
Kerpen asked executives and other bosses for their list of things bosses should never say. Among them:
“I’m the boss. No one wants to work for an organisation that doesn't respect their commitment level or humanity. If your co-workers wanted to take orders, they would have joined the army. Unless you are the military, avoid pulling rank.”
“What’s wrong with you? It's easy to get frustrated when your staff does something incorrectly but this question goes right to the heart of their competencies. It not only assumes that they have a fundamental flaw but it conveys that you've lost all trust in their abilities. It's only downhill from there.”
“This is just a small client/sale. Teaching your staff to treat the high-paying clients or the big sales differently than smaller ones is a huge mistake. This sets up your company not only for bad customer service but also for arguments amongst your staff over who gets to work on which accounts.”
“You’re doing okay. When an employee asks for feedback, never tell them they're doing an okay or fine job. Asking for feedback is a sign of potential; a desire to grow, change and get better… Telling someone ‘you're doing fine’ without giving the gift of improvement is a hugely missed opportunity.”
Bernard Marr, Chief Executive Officer at Advanced Performance Institute
Sharing the wrong things with colleagues at work can put you in a vulnerable position, and even sideline your career, wrote Marr. “While some banter with colleagues is great it is important to know where to draw the line,” he wrote in his post Warning! The Things You Must Not Tell Anyone At Work.
“I am not advocating that you become a work robot that never shares any part of their personality with others,” he wrote. But, be cautious, he suggested. Marr offered a list of 10 things one should never share with anyone at work. Among them:
“Never talk about money at work, be it details about your salary or how much you have spent on your house, car or latest gadget. Talking about money can trigger lots of negative feelings such as jealousy and resentment,” he wrote.
Your love life should also stay outside the office. “You might have the most amazing or most miserable love life there is, but don't share the detail at work,” Marr wrote.
Another no-no: discussing religion. “It is great that people have their religions but remember that many wars are caused by religious differences,” Marr wrote.
Richard A Moran, Chief Executive Officer at Accretive Solutions
The business world is full of buzzwords that are “so contrived and over used that our eyes glaze over,” wrote Moran in his post 3 of the Most Dreaded Words in Business. But those aren’t the words we have to worry about, he wrote.
“Certain words capture our attention like a flashing red alert. The words seem innocuous enough and are used often, but they make us stop all other activities,” Moran wrote.
Among the three dreaded words? Unfortunately.
“A word that commands attention so much that it could be the only word in the message and we know that it means something bad is about to happen. For the job hunter it means brutal rejection no matter how wonderful your credentials or how many applicants there involved,” Moran wrote.
But the word has other stinging context, too. “For the internal email, it means a layoff is about to happen or some other negative change. Or it could mean that the cappuccino machine is broken or that the company masseuse is out sick. It is a word that always means bad news is about to follow,” he wrote. “Unfortunately, the word unfortunately is used way too frequently.”